Expert Incident Response Services for Western Canada
Pre-paid incident response retainer with documented run-books, guaranteed response times, and unused hours that roll into security work. Insurers prefer it. CFOs prefer it to billing surprises during a crisis.
Everything you need, none of the upsell.
Real deliverables, with the boundaries written down. So you know what you're paying for and what counts as extra.
Block of hours, pre-paid.
20, 40, or 80 hours at a fixed annual rate. Lower than emergency rate. Unused hours roll into security improvements.
Hours, not days.
Critical incidents picked up in under an hour, 24/7. Containment work starts before the contract conversation happens.
Decisions made in advance.
Ransomware, BEC, insider, supply chain. We write the playbooks before you need them so panic doesn't drive the response.
Evidence-grade work.
Imaging, timeline reconstruction, indicator-of-compromise hunting. Output suitable for insurance and legal.
The order we work in.
A clear sequence so you can budget time, money, and risk against the work.
Onboard.
Document your environment, contacts, escalation paths, and decision authority. Run-books drafted to your context.
Tabletop.
Annual exercise where leadership walks a real scenario. We find the gaps before an attacker does.
Respond.
If something hits: contain, eradicate, recover, report. Tracked against documented SLAs.
Post-mortem.
Written root-cause analysis, lessons learned, and remediation roadmap. Plus insurer-ready artifact set.
Get a quote on incident response.
Tell us a bit about your environment and we'll come back with a scoped proposal in two business days. No obligation, no pressure.
Request a Quote Back to CybersecurityFrequently asked questions
What are incident response services?
Incident response services involve a systematic approach to managing and addressing the aftermath of a security breach or cyberattack. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs. At Northstar IT, we provide professional expertise to identify the source of the attack, contain the threat, and restore your systems to a secure state while preserving evidence for forensic analysis.
How fast can Northstar IT respond to a security breach?
We offer 24/7 helpdesk support and rapid emergency response for businesses across British Columbia, Alberta, and the Yukon. For critical security incidents, our team prioritizes immediate containment to stop the spread of malware or unauthorised access. We understand that time is of the essence, so we work around the clock to ensure your operations are back online as quickly and safely as possible.
Does my SMB need a formal incident response plan?
Yes, every organisation, regardless of size, should have a formal plan. Cybercriminals often target SMBs because they assume their defences are weaker. A structured plan ensures your staff knows exactly who to call and what steps to take during a crisis, which significantly reduces the risk of data loss and long term financial damage. Northstar IT can help you develop and test these plans to ensure readiness.
Can you help with ransomware recovery in Alberta?
Absolutely. We provide specialized ransomware recovery services for businesses in Calgary, Edmonton, Red Deer, and throughout Alberta. Our team focuses on identifying the variant of ransomware used, determining if data can be recovered from backups, and ensuring the environment is completely clean before restoration. We also implement improved security controls, such as EDR and advanced backups, to prevent a second attack from occurring.