Modern Hosted VoIP and Business Phone Systems for 100 Mile House
North Star deploys and manages VoIP phone systems for businesses in 100 Mile House, British Columbia. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for 100 Mile House businesses.
A summary of what is included in our VoIP Phones service for clients in 100 Mile House and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why 100 Mile House businesses choose North Star.
What makes us the right IT partner for organizations in 100 Mile House, British Columbia.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in 100 Mile House, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in 100 Mile House?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to 100 Mile House overviewFrequently asked questions
How does hosted VoIP improve business reliability in 100 Mile House?
Hosted VoIP moves your phone system to the cloud, meaning your communication is no longer tied to a physical line in your 100 Mile House office. If there is a local power outage or an internet disruption at your primary site, calls can be automatically rerouted to mobile devices or other branches. This ensuring your organisation remains reachable by clients at all times, providing a level of redundancy that traditional systems cannot match.
Can I use my business phone number on my mobile device?
Yes, our hosted VoIP solutions include dedicated mobile and desktop applications. This allows your team to make and receive calls using their 100 Mile House business number from anywhere with an internet connection. It is an ideal solution for remote work or field staff who need to maintain a professional appearance without sharing personal cell phone numbers. All features like transfers and hold music remain available on the mobile app.
What happens to my phone system during an internet failure?
Because the system is hosted in a secure data centre rather than on-site, the core of your phone system never goes down. In the event of a local internet failure in 100 Mile House, we can configure the system to instantly forward calls to external numbers or mobile apps. This ensures your customers never hear a busy signal or a disconnected tone, maintaining your professional reputation even during local infrastructure challenges.
Do you provide hosted VoIP services for Vancouver Island locations?
While we are locally owned and operated in the BC interior, Northstar IT provides comprehensive hosted VoIP across Vancouver Island and the coastal regions. We serve businesses in Nanaimo, Victoria, and Courtenay with the same high-standard 24/7 support we offer in 100 Mile House. Our cloud infrastructure is built to deliver low-latency voice services regardless of where your physical office is located within British Columbia or Alberta.
Is it easy to scale the number of users on a cloud phone system?
Scaling a hosted VoIP system is significantly faster and more cost-effective than adding traditional landlines. You can add or remove users through a simple administrative portal without the need for a technician to visit your office. This flexibility is perfect for growing businesses in 100 Mile House that need to manage their costs while ensuring they have the capacity to handle increased call volumes during peak seasons.