Business VoIP and Cloud Hosted Phone Systems in Burnaby
North Star deploys and manages VoIP phone systems for businesses in Burnaby, British Columbia. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for Burnaby businesses.
A summary of what is included in our VoIP Phones service for clients in Burnaby and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why Burnaby businesses choose North Star.
What makes us the right IT partner for organizations in Burnaby, British Columbia.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in Burnaby, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in Burnaby?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to Burnaby overviewVoIP Phones in nearby communities.
North Star serves businesses across British Columbia and Western Canada.
Frequently asked questions
How do I choose between different voip phone system providers near me?
When evaluating local providers, prioritise those who offer 24/7 technical support and a clear migration path. A good partner like Northstar IT assesses your internet bandwidth to ensure high voice quality and provides training for your staff. Look for fixed fee pricing models that include hardware maintenance and software updates, ensuring you never face unexpected costs while keeping your Burnaby business connected and professional.
Can I keep my existing number with a cloud hosted voip provider?
Yes, you can almost always keep your current business phone numbers. The process is called porting. As your cloud hosted voip provider, Northstar IT manages the entire transition with your current carrier to ensure zero downtime. This allows your clients in Burnaby and Vancouver to reach you at the same number they have used for years while you benefit from the advanced features of a modern digital system.
What hardware is required for a voip phone vancouver setup?
VoIP is highly flexible. You can use physical IP desk phones, which look like traditional phones but connect via Ethernet. Alternatively, many Burnaby businesses opt for a software based approach using headsets and computers or mobile apps. Northstar IT provides the necessary networking hardware, including PoE switches and routers, to ensure your voice traffic is prioritised for crystal clear communication across the Lower Mainland.
Is a cloud phone system secure for BC businesses?
Security is a top priority for modern voice systems. Our VoIP solutions include encryption for all calls and data transmissions. We also implement multi factor authentication for administrative portals and monitor for fraudulent activity. By choosing a managed provider, your Burnaby office benefits from continuous security patches and updates, protecting your business communications from external threats and ensuring compliance with Canadian data privacy standards.