Reliable Business VoIP Phone Solutions for Edmonton Companies
North Star deploys and manages VoIP phone systems for businesses in Edmonton, Alberta. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for Edmonton businesses.
A summary of what is included in our VoIP Phones service for clients in Edmonton and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why Edmonton businesses choose North Star.
What makes us the right IT partner for organizations in Edmonton, Alberta.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in Edmonton, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in Edmonton?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to Edmonton overviewVoIP Phones in nearby communities.
North Star serves businesses across Alberta and Western Canada.
Frequently asked questions
What are the main benefits of switching to VoIP in Edmonton?
Switching to VoIP provides significant cost savings by eliminating the need for expensive copper lines and maintenance. For Edmonton companies, it offers advanced features like auto attendants, mobile app integration, and video conferencing in one package. Northstar IT ensures your system is configured to optimise performance over your existing internet connection, providing a reliable and professional experience for your customers while allowing your staff to work from anywhere in the province.
Can I keep my existing Edmonton phone numbers?
Yes, you can keep your current local Edmonton phone numbers when moving to our platform. We handle the entire porting process to ensure there is no disruption to your business operations. Whether you have local 780 or 825 area code numbers or toll free lines, our team will coordinate the transfer with your current provider. This allows you to modernise your infrastructure without losing the brand recognition associated with your established contact information.
Does Northstar IT provide 24/7 support for phone systems?
We provide 24/7 helpdesk support for all our managed voice clients. If you encounter any technical issues or need to make changes to your call routing, our expert technicians are available to assist you at any time. Because we are a local Alberta provider, we understand the specific needs of businesses in our region. Our proactive monitoring helps us identify and resolve potential connectivity issues before they impact your ability to receive calls from your clients.
How does VoIP compare to traditional landlines for Alberta businesses?
Traditional landlines are often limited by physical hardware and high long distance costs. In contrast, cloud based VoIP solutions use your internet connection to transmit calls, offering much greater flexibility. For businesses in Edmonton, this means you can easily scale your system as you grow without installing new wires. Additionally, VoIP includes enterprise grade features that were previously only available to large corporations, making it an ideal choice for SMBs looking to improve their professional image.