Modern VoIP and Business Phone Systems in Salmon Arm
North Star deploys and manages VoIP phone systems for businesses in Salmon Arm, British Columbia. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for Salmon Arm businesses.
A summary of what is included in our VoIP Phones service for clients in Salmon Arm and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why Salmon Arm businesses choose North Star.
What makes us the right IT partner for organizations in Salmon Arm, British Columbia.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in Salmon Arm, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in Salmon Arm?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to Salmon Arm overviewVoIP Phones in nearby communities.
North Star serves businesses across British Columbia and Western Canada.
Frequently asked questions
What are the benefits of switching to business phone systems in Salmon Arm?
Switching to modern business phone systems in Salmon Arm allows your company to reduce hardware costs while gaining advanced features like video conferencing, call recording, and mobile integration. VoIP systems use your internet connection, eliminating the need for expensive copper phone lines and providing better clarity. They also enable your staff to work from anywhere with a consistent business number, which is essential for modern flexibility and maintaining professional standards.
Can I keep my existing local Salmon Arm phone numbers?
Yes, you can absolutely keep your current local Salmon Arm phone numbers when transitioning to Northstar IT. We manage the entire porting process for you, ensuring a seamless move from your old provider to our cloud platform without any downtime. This includes your main office lines, direct dials, and toll-free numbers. Maintaining your established local presence is a priority during any system upgrade we perform for our BC clients.
Does your VoIP system integrate with Microsoft 365?
Our VoIP solutions are designed to integrate tightly with Microsoft 365 and Microsoft Teams. This allows your team to make and receive calls directly within the apps they already use for daily work. By synchronizing your contacts and presence status, you create a unified communications environment that improves productivity. This integration ensures that your Salmon Arm business operates within a cohesive digital ecosystem, backed by our 24/7 technical support.
How does cloud based VoIP improve business continuity?
Unlike traditional phone systems that fail if your office loses power or connectivity, cloud based VoIP ensures business continuity. If your Salmon Arm office experiences an outage, calls can be automatically routed to mobile apps or other locations. Because the brain of the system lives in the cloud, your clients will never receive a busy signal. This redundancy is a core part of our managed services, keeping your business operational under any circumstances.