Reliable Cloud Phone Systems and Hosted PBX in Surrey
North Star deploys and manages VoIP phone systems for businesses in Surrey, British Columbia. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for Surrey businesses.
A summary of what is included in our VoIP Phones service for clients in Surrey and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why Surrey businesses choose North Star.
What makes us the right IT partner for organizations in Surrey, British Columbia.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in Surrey, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in Surrey?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to Surrey overviewVoIP Phones in nearby communities.
North Star serves businesses across British Columbia and Western Canada.
Frequently asked questions
What is the difference between hosted PBX and virtual phone systems?
Hosted PBX refers to the hardware and software used to route calls through the cloud, whereas virtual systems often refer to the software interface used by employees. In Surrey, Northstar IT provides a comprehensive solution that combines both. This ensures your office hardware and remote mobile apps work together. Our hosted PBX eliminates the need for expensive on-site maintenance while providing professional features like call queuing and digital receptionists.
Will switching to VoIP in Surrey save my business money?
Most Surrey businesses see significant savings after switching to our VoIP services. By moving to a cloud based system, you eliminate high maintenance costs associated with legacy hardware. Furthermore, our fixed fee pricing models help you manage your monthly IT budget without surprises. You also benefit from reduced long distance rates and the ability to add new lines instantly as your team expands across BC or Alberta.
Can I keep my current phone numbers when moving to Northstar IT?
Yes, number portability is a standard part of our migration process. Our team manages the entire transfer to ensure there is no downtime for your Surrey business. We coordinate with your current provider to move your local and toll free numbers to our secure platform. This allows you to maintain your brand identity and contact details while upgrading to a more reliable and feature rich communication environment.
Does VoIP require a specific type of internet connection?
To ensure high definition voice quality, we recommend a stable high speed internet connection. As part of our service, we assess your Surrey office's network infrastructure to ensure it can handle voice traffic alongside your daily data needs. If required, we can also assist with networking upgrades to prioritise voice packets, preventing jitter or dropped calls during peak business hours.