Modern Business VoIP Phone Systems for Terrace SMBs
North Star deploys and manages VoIP phone systems for businesses in Terrace, British Columbia. We replace outdated on-premise PBX hardware with cloud-hosted phone systems that work on any device, from anywhere. Number porting, auto-attendant configuration, and staff training are all included in the cutover. After go-live, we manage the system so you never have to deal with phone-vendor support on your own.
VoIP Phones for Terrace businesses.
A summary of what is included in our VoIP Phones service for clients in Terrace and surrounding areas.
Cloud PBX deployment.
We provision a cloud-hosted PBX with extensions, hunt groups, and ring strategies that match how your team works. Physical desk phones and softphones are both supported.
Number porting.
We port your existing business numbers to the new system so customers keep reaching you on the same numbers. The porting process is managed end-to-end with no gaps in service.
Auto-attendant and IVR setup.
We configure professional auto-attendant menus, business-hours routing, and after-hours voicemail so callers always reach the right person or a clear recorded message.
Microsoft Teams calling integration.
We connect your VoIP system to Microsoft Teams so staff can make and receive external calls from within Teams. No separate phone app required for organizations already on Microsoft 365.
Why Terrace businesses choose North Star.
What makes us the right IT partner for organizations in Terrace, British Columbia.
One vendor for phones and IT.
Managing your VoIP system alongside your IT environment means we can troubleshoot call-quality issues that cross network and system boundaries, something a standalone phone vendor cannot do.
Remote and on-site support in {CITY}.
Most VoIP issues are resolved remotely. When physical hardware needs attention in Terrace, we dispatch a technician rather than leaving you on hold with an out-of-province call centre.
Modern features, lower cost.
Cloud VoIP typically costs less per line than a traditional PBX when hardware and maintenance are factored in. We provide a cost comparison before any purchase decision.
Common questions about VoIP Phones.
What is VoIP and how is it different from a traditional phone system?
VoIP (Voice over Internet Protocol) routes phone calls over your internet connection rather than traditional phone lines. Cloud-hosted VoIP eliminates on-premise PBX hardware, reduces per-line costs, and lets staff take calls on any device from anywhere.
Can we keep our existing phone numbers?
Yes. We port your existing business numbers to the new VoIP system. The porting process takes one to two weeks and is managed so there is no gap in service during the transition.
What internet speed do we need for VoIP?
Each active call uses roughly 100 kbps of bandwidth. A 10 Mbps business internet connection can typically support 20 or more simultaneous calls with capacity to spare. We assess your connection as part of the deployment scoping.
Does VoIP work if the internet goes down?
Calls route to voicemail or mobile failover numbers during an internet outage. For organizations that need zero downtime, we can add a cellular backup connection to the deployment.
Ready to get started in Terrace?
Book a free 30-minute scoping call. We will walk through your current setup, identify gaps, and outline what a transition to North Star looks like for your team.
Get a Free Assessment Back to Terrace overviewFrequently asked questions
How does VoIP improve business productivity in Terrace?
By utilising business voip services in Terrace, your team can access their office extension from any device with an internet connection. This eliminates missed calls when staff are away from their desks and allows for seamless collaboration through features like instant messaging, video conferencing, and file sharing. Northstar IT ensures your system is optimised for high performance, allowing your staff to focus on serving clients rather than managing hardware.
Can I keep my existing local Terrace phone numbers?
Yes, you can port your existing local Terrace numbers to our cloud based VoIP platform. We manage the entire transition process to ensure there is no downtime for your business communication. This allows you to maintain your established brand identity while gaining the advanced features of a modern hosted PBX system. Our team will coordinate with your current provider to ensure a smooth and efficient number transfer.
What equipment do I need for a business VoIP system?
A major benefit of VoIP is the minimal hardware requirement. You can use your existing computers, smartphones, and tablets to make and receive calls. For a traditional office feel, we offer a range of IP enabled desk phones. Since the system is hosted in the cloud, you do not need to house a bulky server or PBX unit in your office centre, which reduces maintenance and energy costs.
How does VoIP integrate with Microsoft 365?
Our VoIP solutions are designed to work harmoniously with Microsoft 365 and Microsoft Teams. This integration allows you to make calls directly from your email or collaboration hub, synchronise your contacts, and manage your voicemail from your inbox. This creates a unified centre for all your business communications, streamlining your behaviour and ensuring that your data remains consistent across all platforms used by your organisation.
What happens to my phone system during an internet outage?
One of the key advantages of a cloud based system is its resilience. If your Terrace office loses internet connectivity, your phone system remains active in the cloud. Calls can be automatically rerouted to mobile devices or other office locations in BC or Alberta. This ensures your clients can always reach you, providing a level of disaster recovery that traditional landlines simply cannot match for modern small businesses.