Transparent and Predictable Managed IT Services Pricing
We list our prices because we believe in them. Founding pricing applies to anyone signing before September 1, 2026.
Per user, per month. Three tiers.
For SMB and mid-market teams from 5 to 500 users. Discounts stack: -10% small business under 10 users, -15% Founding before September 1, 2026, plus volume tiers for 50+ users and -5% for annual prepay.
Essentials
$89 / user / month
For 1-10 user teams getting their first real IT stack.
- Helpdesk with same-business-day response
- Patch management and OS hardening
- Endpoint protection and EDR baseline
- Microsoft 365 tenant security baseline
- Monthly health report and ticket summary
- Asset inventory and license tracking
Professional
$129 / user / month
For 10-50 user teams that need security depth and a real strategy.
- Everything in Essentials
- 24/7 monitoring and alerting
- Image-based backup with verified recovery
- Advanced email security (enterprise email security)
- Mandatory MFA + identity hygiene reviews
- Quarterly vCIO planning session
- Phishing simulation and awareness training
Enterprise
Custom
For 50+ users, regulated industries, or multi-site operations.
- Everything in Professional
- 24/7 SOC + managed detection and response
- Dedicated technical account manager
- Compliance program: PIPEDA, SOC 2, cyber insurance ready
- vCISO + quarterly board reporting
- Annual penetration test + remediation roadmap
- Custom SLAs and named escalation paths
Hosting, security, and ongoing updates.
For Northstar-built sites. Or other sites we agree to take over. Founding pricing shown.
Care Tier 1
$149 / month
Hosting, security, and minor edits. For a marketing site that should just work.
- Managed hosting + SSL
- Uptime monitoring
- Weekly backups
- Security and OS patches
- Up to 30 min of minor edits per month
- Email support
Care Tier 2
$349 / month
Tier 1 + content help and real change budget. For sites that actually evolve.
- Everything in Tier 1
- Up to 2 hours of changes per month
- Content writing assistance
- Quarterly SEO health check
- Priority response
- Analytics review
Care Tier 3
$649 / month
Tier 2 + a quarterly strategy review. For sites that drive real revenue.
- Everything in Tier 2
- Up to 4 hours of changes per month
- Quarterly strategy review
- Conversion experiments
- Custom integrations support
- Named technical lead
Discounts that actually apply.
Small business discount applies automatically. Volume tiers kick in at 50 users. Founding pricing stacks with both. Annual prepay stacks with everything.
-15% Founding rate.
Sign on any tier before September 1, 2026 and lock in a 15% discount for the first 12 months. After that, standard pricing applies.
-10% under 10 users.
Teams of 1 to 10 users get an automatic 10% small business discount on Essentials and Professional tiers. Stacks with Founding pricing.
Enterprise volume tiers.
50 to 99 users: 10% off list. 100 to 249 users: 15% off list. 250+ users: custom-quoted with dedicated TAM. Stacks with annual prepay.
-5% annual prepay.
Pay your annual contract up front and take another 5% off. Refundable on a pro-rata basis if you cancel inside the term.
Project work, hardware, travel.
The numbers we'd quote you on a project SOW. Everything's GST-applicable. PST applies to telecom, hardware, and parts only.
$140 / hour.
Project work, custom development, integrations, and one-off engagements. Quoted up front. Tracked transparently. GST applies.
$0.72 / km.
CRA-aligned mileage for on-site work outside the local Prince George service zone. GST applies, PST exempt.
Cost + 15%.
Transparent markup on procured hardware. GST and PST apply. We'll always show you the source quote.
$210 / hour after-hours.
Outside business hours, weekends, and statutory holidays. Waived for Enterprise tier and after-hours add-on subscribers.
The things you'd ask on a sales call.
Answered up front so you don't have to.
How long is the term?
Managed IT is month-to-month after a 90-day onboarding minimum. No multi-year traps. Care plans are month-to-month with 30 days notice.
Can discounts stack?
Yes. Small business (-10% under 10 users) stacks with Founding (-15% before Sept 1, 2026) and with annual prepay (-5%). Volume discounts apply to 50+ user contracts.
Multi-site or 50+ users.
50 to 99 users: 10% volume discount. 100 to 249: 15%. 250+: custom-quoted with a dedicated TAM. Multi-site environments are bundled into one contract with site-level reporting.
What about GST and PST?
GST 5% applies to all our invoices. BC PST 7% applies only on telecom (Starlink), hardware, and parts. Services are PST-exempt.
Want a quote for your environment?
A 30-minute scoping call usually gets us most of what we need. Pricing follows within two business days.
Get a Free Assessment Contact usFrequently asked questions
What is the average cost of managed IT services in BC?
In British Columbia, managed IT services typically range from $100 to $250 per user per month. This cost depends on the level of cybersecurity required, the complexity of your cloud environment, and whether you need 24/7 helpdesk support. At Northstar IT, we provide custom quotes to ensure you only pay for the specific resources and protection your business needs to operate safely.
Do you offer fixed fee IT support contracts?
Yes, we specialise in fixed fee managed IT services. This model provides your business with budget stability by eliminating surprise hourly billing for standard support. Our fixed fee approach encourages proactive maintenance and monitoring, as it aligns our goals with yours: keeping your systems running smoothly. This ensures that Prince George and Alberta businesses can scale without worrying about unpredictable IT expenses.
How does Northstar IT calculate monthly service fees?
Our monthly fees are calculated based on a comprehensive assessment of your current infrastructure. We look at the total number of users, the count of workstations and servers, your data backup requirements, and necessary security protocols like EDR or dark web monitoring. By auditing your environment first, we can offer a fair and accurate price that covers all essential technology management and defence needs.
Are there onboarding fees for new managed IT clients?
Most new partnerships involve an initial onboarding fee. This one time investment covers the deep audit of your systems, documentation of your network, and the implementation of our security standard. We ensure your Microsoft 365 environment, backups, and networking equipment are fully optimised and secure from day one. This process creates a stable foundation for the ongoing support and management provided in your monthly plan.
What is included in a typical Northstar IT managed plan?
A standard plan from Northstar IT includes 24/7 proactive monitoring, unlimited helpdesk support during business hours, cybersecurity management, and cloud backup oversight. We also include strategic IT advisory to help you plan for future growth. Our goal is to serve as your complete IT department, handling everything from patch management and software updates to complex networking and VoIP phone system support for one predictable rate.