Managed Cybersecurity & IT Services | Northstar IT
Managed IT Services

Reliable Managed IT and Cybersecurity Services in BC

Flat-rate, per-user monthly pricing. Helpdesk, patching, security, backup, and strategy under one roof. Built for BC, AB, and Yukon teams from 5 to 500.

What's inside

Every managed it services workload, covered.

Pick the workstream you need help with. Each one is run by senior engineers with documented runbooks.

24/7 Helpdesk

Tickets that actually get closed.

Phone, email, portal, or chat. Real people on the other end with the access and authority to fix things instead of escalating in circles. SLA-backed response times and clear monthly reporting.

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Managed Cybersecurity

Detection and response, not just antivirus.

Modern attacks bypass antivirus on day one. We run EDR, log analysis, and active threat hunting against your endpoints, identities, and email. When something hits, we contain it before it spreads.

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Backup & DR

Backups that actually restore.

Most backup setups fail at restore time. We use image-based backups with verified recovery tests, immutable storage, and clear recovery time objectives so you know what you're getting before something goes wrong.

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Managed Microsoft 365

M365 set up like you actually own it.

Out of the box, Microsoft 365 is wide open. We harden the tenant, lock down identity, deploy device management to every device, and govern Teams and SharePoint before they sprawl. Then we manage it month over month.

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Managed Network

Networks that don't get rebuilt every 18 months.

Designed properly, segmented properly, monitored continuously. We standardize on enterprise network gear for SMB and enterprise firewall for mid-market and regulated industries. Both come with config-as-code so handoffs don't break.

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Managed Compliance

Compliance that doesn't expire annually.

Most BC businesses do compliance once during an audit and then forget about it for a year. We treat it as a continuous program: policies, evidence, training, and quarterly review baked into the managed service.

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Virtual CIO

Strategy without the six-figure hire.

Most growing businesses need IT thinking from someone senior, but they don't need a $200K CIO yet. vCIO gives you that strategic layer on a quarterly cadence: roadmap, budget, vendor management, board reporting.

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Pricing

Per user, per month. No surprise invoices.

Three tiers, transparent feature list. Discounts stack: -10% small business under 10 users, -15% Founding before September 1, 2026, plus volume tiers for 50+ users and -5% for annual prepay.

Essentials

$89 / user / month

For 1-10 user teams getting their first real IT stack.

  • Helpdesk with same-business-day response
  • Patch management and OS hardening
  • Endpoint protection and EDR baseline
  • Microsoft 365 tenant security baseline
  • Monthly health report and ticket summary
  • Asset inventory and license tracking
Start with Essentials
Most Popular

Professional

$129 / user / month

For 10-50 user teams that need security depth and a real strategy.

  • Everything in Essentials
  • 24/7 monitoring and alerting
  • Image-based backup with verified recovery
  • Advanced email security (enterprise email security)
  • Mandatory MFA + identity hygiene reviews
  • Quarterly vCIO planning session
  • Phishing simulation and awareness training
Talk to a vCIO

Enterprise

Custom

For 50+ users, regulated industries, or multi-site operations.

  • Everything in Professional
  • 24/7 SOC + managed detection and response
  • Dedicated technical account manager
  • Compliance program: PIPEDA, SOC 2, cyber insurance ready
  • vCISO + quarterly board reporting
  • Annual penetration test + remediation roadmap
  • Custom SLAs and named escalation paths
Request a proposal

Want a real conversation about your IT?

Book a 30-minute scoping call. We'll look at what you have, what's hurting, and what's worth changing. No quote-or-die pressure.

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Explore the Managed IT Services hub

Managed Backup & Disaster Recovery for BC & AB Businesses

Image-based backups with verified restore testing, immutable storage, and ransomware rollback for BC, AB, and Yukon SMBs. Know your RTO before you need it.

Co-Managed IT: Augment Your Internal IT Team

Co-managed IT fills the gaps in your internal IT team with North Star's specialists, tools, and 24/7 monitoring - without replacing your existing staff. Built for BC and AB businesses.

Managed Compliance: PIPEDA, SOC 2, CASL

Continuous compliance for Canadian businesses. PIPEDA, CASL, SOC 2 readiness, cyber insurance prep, evidence collection.

Managed Cybersecurity for BC & AB SMBs - EDR, MDR, SIEM

Managed cybersecurity for BC, AB, and Yukon SMBs. EDR, MDR, SIEM, threat hunting, and monthly reporting built for SMB budgets and mid-market risk.

24/7 Helpdesk & IT Support for BC, AB & Yukon

Same-business-day helpdesk for BC, AB, and Yukon SMBs. Real Canadian technicians resolve tickets instead of routing them. SLA-backed response.

IT Outsourcing for SMBs in Western Canada

Outsource your IT to North Star and stop managing technology in-house. Fixed monthly costs, Canadian technicians, and full accountability for BC and AB businesses.

Managed Microsoft 365

Tenant security baseline, license optimization, device management, mailbox monitoring, and Teams governance for Microsoft 365.

MSP vs Break-Fix IT: Which Model Fits Your BC or AB Business

Compare managed IT services vs break-fix support for BC and AB SMBs. See real cost differences, response time gaps, and which model reduces risk for your business.

Managed Network: Firewall, WiFi & SD-WAN for BC & AB

Managed firewall, switches, WiFi, and SD-WAN for BC, AB, and Yukon SMBs. Designed, deployed, and monitored on Cisco Meraki or Ubiquiti with config-as-code.

Virtual CIO (vCIO) Services for BC & AB SMBs

Fractional CIO for BC, AB, and Yukon SMBs. IT strategy, roadmap, budget, vendor management, and quarterly business reviews without the six-figure salary.
Coverage

Managed services across BC, Alberta, and Yukon.

Pick your city for local pricing, response windows, and recent project notes.

Frequently asked questions

What are managed IT services?

Managed IT services involve outsourcing your technology management to a third party like Northstar IT. This includes 24/7 monitoring, helpdesk support, and strategic consulting. By partnering with us, your business can reduce costs and improve efficiency while ensuring your systems are always updated. We handle the complex technical details so your team can focus on core operations. Our services are tailored to meet the specific needs of SMBs and mid-market organisations across British Columbia and Alberta.

Do you offer managed cybersecurity for North Vancouver Island?

Yes, Northstar IT provides dedicated managed cybersecurity services across the North Vancouver Island region, including Campbell River and Courtenay. We implement robust security protocols, including endpoint detection and response, dark web monitoring, and regular vulnerability scans. Our goal is to protect local businesses from data breaches and ransomware attacks. We combine advanced technology with human expertise to ensure your digital assets remain secure regardless of your physical location in Western Canada.

How does a fixed-fee IT model benefit my business?

A fixed-fee model provides financial predictability by consolidating your IT costs into a single monthly payment. This eliminates the stress of unexpected repair bills and allows for better long-term budgeting. Northstar IT offers transparent pricing structures that include proactive maintenance and support. This alignment of interests ensures we are motivated to keep your systems running smoothly rather than profiting from your downtime. It is a cost-effective way to access high-level technical expertise.

Can you help with Microsoft 365 and cloud migrations?

Absolutely. Our team specialises in cloud migrations, specifically within the Microsoft 365 and Azure ecosystems. We help businesses transition from on-premise servers to secure cloud environments, improving accessibility and collaboration for remote teams. We also manage the ongoing configuration and security of your cloud infrastructure to prevent data loss. Whether you are in Prince George, Calgary, or Whitehorse, we ensure your cloud environment is optimised for performance and compliance with industry standards.