A Proven Managed IT Services Process for Western Canada
A clear, dated sequence: discovery, baseline, hardening, monitoring, first report. Each phase has deliverables you can point to. Nothing is invented to fill time.
Six phases. Ninety days.
Most environments are stabilized in 60 days and fully running in 90. Larger environments take longer. The phases stay the same.
Discovery.
We map your environment: users, devices, M365 tenant, on-prem hardware, line-of-business apps, vendors, and contracts. Output is a written environment baseline.
Baseline.
We deploy our standard tooling: RMM agents, EDR, password manager, MFA enforcement, backup. We document every change in a runbook.
Hardening.
We close the obvious gaps: M365 security baseline, identity hygiene, patch lag, exposed services, weak credentials. Tracked as a remediation list with owners and dates.
Monitoring.
Alerts, ticketing, and reporting go live. Helpdesk channels open. Your team learns how to submit and how we respond.
First report.
Your first monthly report covers what we found, what we fixed, what's still open, and a 90-day plan. You'll get one every month after that.
Quarterly vCIO.
First quarterly business review. Roadmap, budget, risk register, and a 12-month plan. Repeats every quarter.
Documents and tooling you actually own.
Even if you fired us tomorrow, you'd leave with a real environment baseline. We don't believe in keeping clients in the dark.
Environment baseline.
Written inventory of every user, device, app, vendor, contract, and shadow IT account we found. Living document.
Runbook.
Every standard procedure your environment needs, written down. Onboarding, offboarding, password reset, backup test, incident response.
Remediation list.
Every gap we found, ranked by risk, with owner and target date. Reviewed monthly until cleared.
Monthly health report.
Tickets, patches, backups, security events, and recommendations. One PDF per month.
Quarterly roadmap.
12-month rolling roadmap with budget, risk, and key dates. Reviewed every quarter.
Open documentation.
All of the above lives in a shared knowledge base your team can read whenever they want. No vendor lock-in.
Want to see what your first 90 days would look like?
Book a 30-minute call and we'll walk through the process with your environment in mind.
Get a Free Assessment Read the playbookFrequently asked questions
How long does the IT onboarding process typically take?
The onboarding phase of our managed IT services process generally takes between 30 and 90 days. This timeline allows our team to perform a deep dive into your existing infrastructure, resolve immediate security gaps, and optimise your systems for peak performance. We focus on being thorough to ensure that long term stability is achieved without disrupting your daily business activities in BC or Alberta.
Is 24/7 support included during the transition phase?
Yes, our 24/7 helpdesk support is activated early in the onboarding process. We recognise that questions and technical needs arise even while we are building your new IT foundation. Our team in Prince George and across Western Canada is available around the clock to assist your staff, ensuring that the transition to our managed services is as smooth and stress free as possible for everyone involved.
How does your process integrate cybersecurity?
Cybersecurity is not an afterthought; it is integrated into every step of our process. From the initial vulnerability scan during discovery to the implementation of EDR and security awareness training during onboarding, we follow strict frameworks to protect your data. Continuous monitoring and regular security reviews are then maintained as part of our ongoing management to defend against evolving threats across the Yukon and beyond.
Will there be downtime during the migration process?
We aim for zero to minimal downtime during any migration or integration. Our process involves detailed planning and, whenever possible, we schedule major updates or cloud migrations during off peak hours, such as evenings or weekends. This approach ensures that your business operations remain productive while we optimise your technology environment to meet our high standards of reliability and performance.